Billing & Plans

These terms apply if you buy a paid List-It plan or feature. They form part of our Terms of Service. Operator: Bay Web Co Limited t/a List-It.

Last updated: 15 September 2026. Billing questions: info@list-it.nz.

Plans

List-It offers a free plan and one paid plan, List-It Max, plus the one-off Get AI-Ready website overhaul described below. Featured placement is included with Max; it is not sold separately. Current prices and what each includes are shown on our Pricing page.

Prices are in NZD and are shown exclusive of GST. GST of 15% is added at checkout and on every renewal, so an advertised price of $149 per year is charged as $171.35 including GST.

Payment

Payments are processed securely by Stripe. We don't store your full card details. By subscribing you authorise us (via Stripe) to charge your chosen payment method for the plan and any renewals.

Free trial

Claiming and verifying your business gives you 14 days of List-It Max free. No payment method is required to start it, and none is held. You are not charged at any point during the 14 days.

Nothing converts automatically and nothing is charged when the trial ends. Because we hold no payment method, there is nothing for us to bill. At the end of the 14 days the paid Max features simply become inactive and the listing returns to the free plan, unless you choose to subscribe.

What you keep, permanently. Your listing stays live and your verified badge stays. Everything you or we put on the page (your description, photos, hours, services and menu) remains yours and stays published. What stops is the ongoing paid service: monitoring, the monthly report, the dynamic guides, the extra towns, and the do-follow link reverts to nofollow. Subscribing at any time restores all of it.

You do not need to cancel anything to avoid being charged. One trial per business. If you subscribe to Max, the annual subscription terms above (auto-renewal, cancellation and refunds) apply from that point.

What the annual fee covers

The annual fee is for an ongoing service, not a one-off fix. It covers monthly re-checking of your listing, website and online footprint, updates we make to the structure of your List-It listing as AI engines and search engines change what they read, and refreshed code for your own website, available in your dashboard, when those requirements change.

What we do not promise: we cannot and do not guarantee that any AI assistant or search engine will recommend, rank or mention your business, or that any particular score will be reached or maintained. Those systems are controlled by third parties and change without notice. What we commit to is the work described above, done for as long as you subscribe.

Get AI-Ready overhaul ($999 +GST, one-off) and its guarantee

The $999 overhaul is a done-for-you service carried out by Bay Web Co on the website you already have. It includes a full year of List-It Max at no extra charge.

The guarantee. On every page we work on, we will get Google's Core Web Vitals (LCP, CLS, INP) into the green, and the website portion of your List-It AI-Ready score green. If a page we worked on is not there when we hand it back, we keep working on it at no extra cost until it is.

The stated exception. Where a third-party service you have chosen to keep (a booking widget, live chat, call tracking, an ad or analytics tag) caps a score, that portion sits outside our control. We identify those before starting, tell you what they cost you, and get as close as the platform allows. The guarantee does not extend to scores held down by third-party code you have asked us to keep, or to changes made to the site by you or anyone else after handover.

Measurement. Scores are measured with Google Lighthouse and PageSpeed Insights on the pages we worked on, and with your List-It AI-Ready score, at handover. Google's field data (CrUX) reflects real visitor traffic and can take around 28 days to catch up, so it is not the measure the guarantee is settled on.

Auto-renewal & cancellation

Paid plans are annual subscriptions that automatically renew each year until you cancel. You can cancel anytime from your dashboard; cancellation stops the next renewal and your plan stays active until the end of the current paid period. Your renewal date is always shown on the billing section of your dashboard.

Refunds

• Change of mind: paid plans are generally non-refundable once the period has started, but we may give a pro-rata refund or credit at our discretion. Just ask.
• Your rights: nothing in these terms limits rights you have under the Consumer Guarantees Act 1993 or Fair Trading Act 1986 where they apply. If a paid feature isn't delivered or is faulty, contact us and we'll put it right (refund, credit, or fix).
• Annual plans: if you cancel mid-term, the plan runs to the end of the paid year unless we agree otherwise.

Price changes

We may change prices or plan features. We'll give existing subscribers reasonable notice before a change affects their renewal; continuing after the change means you accept it.

Featured placement & fairness

Paid "featured" placement is marked as such and capped in density so the directory stays useful and isn't pay-to-play. Paid status does not buy fake reviews, fake AI scores, or misleading claims.

Failed payments & suspension

If a payment fails, we may retry, then downgrade the listing to the free plan until payment succeeds. Featured/paid benefits pause while payment is outstanding.

Tax

You're responsible for any taxes on your own business activity. We account for GST on our fees as required.